At Call Us Electric, accessible from our website and services, one of our main priorities is the privacy of our visitors and clients. This Privacy Policy document outlines the types of information that is collected and recorded by Call Us Electric and how we use it.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you request a service, fill out our contact form, or communicate with us via phone or email.

• Personal Details: Name, email address, phone number, physical address (service location).
• Service Details: Information regarding your electrical requirements, project scope, or emergency service requests.
• Technical & Usage Data: IP address, browser type, referring pages, operating system, and timestamp data gathered automatically via site cookies and standard web logs.

2. How We Use Your Information

We use the information we collect in various ways to deliver, maintain, and protect our electrical services, including:

• Providing, operating, and maintaining our electrical repair, installation, and inspection services.
• Responding directly to your inquiries, service calls, and quote requests.
• Scheduling appointments and dispatching licensed electricians to your specified property.
• Sending transactional communication, invoices, service updates, or promotional news (if subscribed).
• Improving website functionality, user experience, and overall service delivery across Welland and the Niagara Region.
• Preventing fraudulent activities and ensuring local electrical code compliance and security.

3. Sharing and Disclosure of Information

Call Us Electric does not sell, rent, or trade your personal information to third party marketers. We may only share your information in the following limited circumstances:

• Service Providers & Subcontractors: Trusted partners who assist us in operating our website, processing payments, or delivering specialized services under strict confidentiality agreements.
• Legal & Regulatory Compliance: When required by law, regulation, legal process, or governmental request (such as safety inspections or municipal building permit approvals).
• Protection of Rights: To enforce our terms, protect our rights, safety, property, or the well being of our staff and clients.

4. Data Protection & Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.

5. Third Party Links & Services

Our website may contain links to external sites (such as social media platforms or utility providers). We have no control over and assume no responsibility for the content, privacy policies, or practices of any third party sites. We encourage you to review the privacy policy of every site you visit.

6. Children’s Privacy

Call Us Electric does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you believe your child provided this kind of information on our website, please contact us immediately, and we will promptly remove such information from our records.

7. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request copies of the personal data we hold about you.
• Correction: Request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Deletion: Request that we erase your personal data under certain conditions.
• Opt Out: Unsubscribe from our newsletter or marketing communications at any time using the link provided in our emails or by contacting us directly.

8. Contact Us Regarding Your Privacy

If you have additional questions or require more information about our Privacy Policy, do not hesitate to reach out to us:

• Phone: (905) 932-2255
• Email: calluselectric@gmail.com
• Address: 9368 Ridge Road, Welland, Ontario, L3B 5N7